Shipping & Returns

Welcome to Solstice Scents! Our eco-friendly approach extends to our shipping methods designed to minimize environmental impact. We use recycled and recyclable packaging materials to ensure your order is delivered safely and sustainably. Shipping costs are calculated at checkout, and we offer various options to suit your needs. We're committed to transparency and want to provide you with the best shipping experience possible. We appreciate your support for eco-friendly practices and hope you enjoy your Solstice Scents products!

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Domestic Shipping Policy

Shipment processing time

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All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, noon EST through Sunday, or holidays.

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If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

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Shipping charges for your order will be calculated and displayed at checkout.

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Solstice Scents is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

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Damages

Solstice Scents is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

We currently do not ship outside the continental US.

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Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call 443-880-1440

2. Or alert us at lynfeagin@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

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Return Policy

Return items will be accepted if:
1) Issues with orders must be reported within seven days of delivery.
2) Items must be returned within fourteen days of the date of delivery.

3) The buyer will be responsible for the return shipping cost.

4) Items must be unused and in their original packaging.